Frequently Asked Questions

Please ensure that your address is provided correctly (including unit number and postal code). A re-delivery fee of will be incurred should the parcel get returned to us.
 

Processing Time

Orders are generally dispatched within 2-5 days, but may differ based on order volume etc.

If you require your parcel urgently, do check with us before ordering and let us know when you'd need the parcel by, and we will assess the situation accordingly.
 

Tracking Number

Tracking number will be provided after parcel has been dispatched. Do allow up to 2 working days for the Singpost personnel to collect and scan the parcels into the tracking system, and another 1-2 working days for delivery.

If you attempt to track your parcel and the system reflects "Item status not found in the system" or any other error messages, it means the Singpost personnel has yet to collect your parcel from the posting box.

Delivery Duration

Delivery duration varies according to Singpost and we are not liable for any delays on Singpost’s end. Local delivery usually delivers within 2-5 working days, while international delivery can take up to 1 month to be delivered.
 

Mailing Options (Local - within Singapore)

• Tracked Mailing (via Singpost)

SGD 2.50
*tracking number will be provided via email after parcel has been mailed out. do allow up to 2 working days after dispatch email has been sent for the tracking link to reflect an accurate parcel status.
 

Mailing Options (International) via Singpost

• Registered Airmail

Ranging from SGD $10 - SGD $22 (Subject to Mailing Costs)
*tracking link will be provided via email after parcel has been mailed out. Do allow up to 1 working day after dispatch email has been sent for the tracking link to reflect an accurate parcel status.
 

*We DO NOT ship to the United States of America at this time.